Our Promise: Shop with Confidence at Doxters!
At Doxters, we’re dedicated to ensuring you and your beloved pet are absolutely delighted with your purchase. We understand that sometimes things aren’t quite right, and we’re here to make the return or exchange process as smooth as possible. Shop confidently, knowing we’ve got your back!
Returns & Exchanges Policy
If you encounter any issues with your order, simply notify us within 2 days of receiving your order via our easy-to-use Contact Us page. Don’t forget to include your order ID in your message!
Every Doxters product goes through rigorous quality checks to guarantee a positive experience for you and your furry friend.
| Issue Category | Return/Exchange Eligibility Period | Logistics Cost Responsibility |
| Wrong Product Received | Within 2 days of delivery | Doxters Lab (Both Return & Forward) |
| Manufacturing Defect | Within 2 days of delivery | Doxters Lab (Both Return & Forward) |
| Item Not Liked | Within 2 days of delivery | Buyer (Both Return & Forward) |
| Size Change Request | Within 2 days of delivery | Buyer (Return) & Doxters Lab (Forward) |
| Damaged Article (during transit) | Within 2 days of delivery | Buyer (Both Return & Forward) |
We understand that getting the perfect fit for your pet is essential! For Size Change requests, we gladly accept exchanges provided you share clear pictures of your pet wearing the product. This helps us understand what adjustments or changes are needed to ensure the perfect fit for your furry companion. Please remember that sale and discounted items are not eligible for exchange or refund requests.
To ensure your return is accepted, the product(s) must be unused, unwashed, with all original tags intact, and returned in their original packaging along with all parts, freebies, and a copy of the original invoice. We kindly ask you to package the product(s) properly when returning them to maintain their quality.
If any products from an order placed using a coupon or offer are returned, the coupon code/offer will no longer apply to that order, and its benefits will not be included in your refund. If your returned product(s) were part of a “Buy X Get Y Free” offer, all items linked to that offer must be returned together.
Important Note for Orders with Coupons, Rewards, or Points:
If your purchase of one or more products in an order involved the use of any coupon, rewards, and/or points, you’ll be responsible for the courier cost to Doxters, priced at Rs 150. Alternatively, you’re welcome to mail the item(s) yourself. Please note that items within such an order will not be eligible for returns for reasons other than “Wrong Product Received” or “Manufacturing Defect” (as outlined in the table above).
Easy Return Process
- Let Us Know: Simply notify our team within 2 days of product delivery and share the details of your issue using our Contact Us page.
- We’ll Connect: Our Customer Support (CS